Question 1

What is the minimum order quantity?

Accepted Answer

MOQ varies by product. Standard items typically start from 100-500 pieces per item. Customized products may require higher MOQ. Contact us for specific product quotations.

Question 2

What payment terms do you accept?

Accepted Answer

We typically accept T/T (30% deposit, 70% before shipment), L/C at sight for larger orders, and other negotiable terms. Contact our sales team for details.

Question 3

How long does production and shipping take?

Accepted Answer

Standard products: 15-25 days production. Sea freight: 20-35 days depending on destination. Air freight: 5-10 days. Total lead time varies by order size and customization.

Question 4

Can I get samples before placing a bulk order?

Accepted Answer

Yes, we can provide samples. Sample fees may apply and are typically refundable upon bulk order confirmation. Sample delivery takes 5-10 days via express courier.

Frequently Asked Questions

General

Products

OEM / Custom

Order & Shipping

Quality

Still have questions?

Frequently Asked Questions

General

Where is your company located?

What is your typical response time?

Products

What types of toys do you supply?

What is the minimum order quantity (MOQ)?

Can I order samples before placing a bulk order?

Are your products safe? What certifications do you have?

OEM / Custom

What customization options do you offer?

How long does OEM product development take?

Do you provide design services?

Order & Shipping

What are your payment terms?

What shipping options are available?

What is the typical production lead time?

Quality

How do you ensure product quality?

What happens if there are quality issues?

Still have questions?